DVA Listen — Privacy Policy

Digital Vibes Asia Sdn Bhd · Effective 14 August 2026 · privacy@digitalvibesasia.com

What DVA Listen is

DVA Listen is a brand-monitoring (social listening) service operated by Digital Vibes Asia Sdn Bhd (“DVA”) for its business clients. It collects publicly available content that mentions a client’s brand, analyses its sentiment and topics, and presents it to that client in a private dashboard.

What we collect

Public web content. Headlines, summaries and links from public news sites and blogs (via their published RSS feeds), where they match a client’s tracked brand terms. We store the matched snippet and link, not full articles.

Facebook and Instagram data (when a client connects their account). With the client’s explicit authorisation via Facebook Login for Business, we collect: the connected account’s profile and media metadata, @mentions of the connected account, comments on the connected account’s posts, and public posts matching hashtags the client tracks. We collect this through Meta’s official APIs, within the permissions the client grants, for the purpose of understanding brand sentiment and audience management.

Workspace account data. For people who sign in to DVA Listen: name, work email, and a securely hashed password. We do not use tracking or advertising cookies; a session cookie exists solely to keep you signed in.

Why we collect it

Solely to provide the listening service to the client whose workspace the data belongs to: surfacing mentions, computing sentiment and topics (using an AI analysis provider), raising alerts, and generating reports. We do not sell data, share it across client workspaces, or use it for advertising.

Where it lives and how long

Client data is stored in Malaysia (AWS Asia Pacific — Malaysia region). Captured mentions are retained while the client’s subscription is active and deleted on workspace termination. Backups expire automatically within 30 days.

Processors we rely on

Amazon Web Services (hosting, Malaysia region) and Anthropic (AI text analysis of captured public content). Each receives only what its function requires.

Your rights & data deletion

To access, correct, or delete personal data, email privacy@digitalvibesasia.com. If you remove DVA Listen’s access from your Facebook or Instagram settings, Meta notifies our data-deletion endpoint automatically and associated Meta-sourced data is deleted; the endpoint returns a confirmation code you can use to check status. Malaysian users have rights under the Personal Data Protection Act 2010.

Changes

We will update this page when our practices change and revise the effective date above.